Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and select cryptocurrencies. All payments are processed securely.
Q: Can I get an invoice for my purchase?
A: Yes! Invoices are automatically emailed after payment. You can also access them in your Account Dashboard.
Q: How do I access my purchased items?
A: Immediately after payment, you’ll receive:
A download link via email
Access in your account under "My Purchases"
Q: Are updates included with my purchase?
A: Yes, all products include free updates for [X months/years]. Some extended licenses may offer lifetime updates.
Q: Can I refund a digital product?
A: We offer refunds only if:
The product is defective
You received the wrong item
Required by your local consumer laws
See our full Refund Policy for details.
Q: My download failed. What now?
A: First, try again from your account. If issues persist, contact [support@appsourcemarket.com] with your order number.
Q: How do I reset my password?
A: Click "Forgot Password?" on the login page. You’ll receive a reset link via email.
Q: Can I transfer my license to someone else?
A: Standard licenses are non-transferable. Extended licenses may allow transfers – check the product’s specific terms.
Q: Do you charge sales tax/VAT?
A: Yes, where applicable. Taxes are calculated at checkout based on your location.
Q: Is my language supported?
A: Our platform currently supports [English, Spanish, French, etc.]. Some products may have additional language options.
Q: The product doesn’t work with my [software/device].
A: Check:
System requirements in the product description
Our Compatibility Guide
Still stuck? Contact the seller via your account.
Q: I found a bug. How do I report it?
A: Email [support@appsourcemarket.com] with:
Product name & version
Detailed bug description
Screenshots (if possible)